Due to continued success our Huddersfield based clients who are specialists in the design, manufacturing, supply and servicing of bespoke industrial equipment, are looking for a Customer Support Engineer to join their team.
- To provide quick and efficient support for customer queries.
- To ensure all queries are dealt with by the correct department in a timely manner.
- Working with all relevant departments to investigate customer claims and working to reduce claims using the in-house quality system
- Being able to communicate efficiently with customers and all departments
Requirements
- CAD experience
- Customer service experience required
- Engineering background (Mechanical preferred)
- A friendly, professional telephone/email manner
- Data entry (excel and in house CRM system)
- Hardworking
- Good at working under pressure
- Willing to learn
- Teamwork skills
- Time management
- BEng/HND/HNC/ONC in engineering
Company Information
Based in Huddersfield, they are a market leader in their bespoke industrial product and in all aspects from design to servicing. Supplying thousands of companies over 45 years, they are renowned for delivering outstanding service and are keen to recruit a customer service engineer who strives to offer the same. It is a great opportunity for the right candidate to learn more about the industry and join an already successful team who are fanatical about quality, innovation and service.